Shipping & Returns Policy

Shipping Policy

Turnaround

All orders are shipped within 24 hours Monday - Friday 8am - 5pm. We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

We sometimes offer free shipping, but when we don't, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds, Exchanges

Satisfaction Guaranteed or your money back

We are so sure you’ll be happy with your purchase that we offer a “30-Day Money-Back Guarantee” to ensure customer satisfaction of our products.

If, for any reason, you wish to discontinue using the products, we will promptly issue a refund.

Simply contact us at  1-888-470-2230 to speak to a customer care specialist about our 30-Day Money-Back Guarantee. To complete your refund, we require a receipt or proof of purchase. It will take a few days to process the refund.

If you have questions:

  1. First contact your credit card company, it may take some time before your refund is officially posted.
  2. Next contact your bank. There is often some processing time before a refund is posted.
  3. If you’ve done all of this and you still have not received your refund yet, please contact us at  info@activechangenutrition.com.
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